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Returns & Withdrawal

Our return policy

Return Policy

As our products are food items, special return conditions apply:

No Returns on Food Items

For hygiene and safety reasons, food items cannot generally be returned.

Exceptions

For damaged or incorrect items, we offer a refund or replacement.

How It Works

1

Report Problem

Contact us within 48 hours of receiving your order.

2

Send Photos

Email us photos of the damaged goods.

3

Get Solution

We'll review your case and offer a refund or replacement.

Right of Withdrawal

The statutory right of withdrawal does not apply to food items as they are perishable.

In case of quality issues or incorrect deliveries, please contact us directly.

Contact Us

If you have problems with your order, reach us at:

Email: info@chanas-asian-shop.de

Phone: +49 228 123456

Available: Mon-Sat, 10:00-18:00

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